FAQs - Shipping
Do you ship internationally?
Yes, we ship to a wide range of countries. We handle everything, including customs paperwork and making sure your products meet all the regulations for the destination country.
How long does it take for my order to arrive?
Shipping times depend on where you’re located and the shipping method you choose. If you need it fast, express shipping can take 3-5 business days. Standard international shipping usually takes about 7-14 business days.
Can I track my order?
Yes, definitely! We provide real-time tracking, so you can see where your order is at every step of the way, from our lab to your door.
What kind of packaging do you use?
We offer both protective and eco-friendly packaging options. Our packaging is designed to keep your products safe during shipping, ensuring they arrive in perfect condition.
How do you handle customs and duties?
We take care of all the customs paperwork and clearance. However, any duties or taxes required by the destination country will be your responsibility.
What should I do if my order is delayed?
If there’s a delay, just reach out to our customer support team. We’ll work with our shipping partners to sort out any issues and keep you updated on your order’s status.
Do you offer drop-shipping?
Shipping costs vary based on the size, weight, and destination of your order. We’ll provide a detailed shipping quote tailored to your specific needs.
How much does shipping cost?
Yes, we can tweak an existing product to better match your brand. This could include changing the scent, texture, color, or adding specific ingredients.
Can I pick my own shipping carrier?
While we have trusted carriers we work with, we’re flexible. If you have a preferred shipping carrier, we can arrange that for you.
How do you handle large orders?
For large orders, we offer specialized logistics solutions, including freight shipping. We ensure that even bulk shipments are managed efficiently and delivered safely.